Terms of Use

Payment methods:
Shopline accepts the following credit cards for online payments: Visa, Mastercard, Visa Electron, Maestro, American Express, PayPal, and Apple Pay.
Your account will only be charged after the physical product has been shipped or the virtual product has been created – unless otherwise stated or agreed upon in your order.

Reservation fees:
When paying by credit card, an amount equal to the order value is reserved.
This amount remains reserved until your order is processed and shipped by the online shop.
Once the order has been shipped, the amount will be debited from your account.
The reservation period depends on the specific product or service.

Card authorization:
When paying by card, an amount may be reserved, reducing your available balance.
If you or the online shop cancel the order, the amount can no longer be debited; however, the reservation may remain visible on your statement for a while.
Please note that only your bank (or card issuer) can cancel such a reservation.

When the online shop processes your order and invoices you for the amount, it will be debited from your account and the transaction will appear in your account history.

All prices on the website include VAT.
Currencies used: Euro (EUR), US Dollar (USD).

Shopline uses a secure payment server and the SSL protocol to encrypt all data. This ensures that your data is protected and cannot be read by third parties.

Delivery and Shipping:
Your order will take 7–12 business days to arrive.
Shopline ships with Yanwen, Yun Express, PostNord, and the postal service.
Shipping costs are calculated based on the product weight.
You can choose whether your order is delivered to your home or to the nearest parcel locker.
You will receive a tracking number as soon as your item has been shipped, allowing you to track your delivery at any time.

Right of withdrawal (14-day return policy):
Shopline offers you a 14-day return policy for all products purchased via the website – unless otherwise stated in your order.
The 14 days begin on the shipping date.
The customer bears the return shipping costs.
You must notify us within 14 days of receiving the goods if you wish to withdraw from the purchase and return the goods within a further 14 days of your notification.
To exercise your right of withdrawal, please send an email to gunnhild@elewerk.com and clearly state that you wish to cancel your purchase.

Condition of the returned product:
If the product has been used beyond what is necessary to establish its characteristics and function, you may be liable for any loss in value.
This means you should test the product as you would in a store.
If the product is used beyond the usual extent, it is considered used, which may reduce its value. In this case, you may receive a reduced refund or no refund at all.
Shopline checks the condition of returned products.

Warranty:
This product is covered by a two-year warranty under Swedish consumer protection law.
The warranty covers defects in programming, materials, and manufacturing.
Claims must be reported to Shopline within a reasonable time after receipt of the goods. One month is considered a reasonable time unless otherwise agreed.
Reasonable return shipping costs will be reimbursed.

If the product has been handled or used improperly, the right to make a claim is void.
Shopline will cover the return shipping costs within reasonable limits.

For refunds, please contact us at:
Jinhe Jiedao, Baiyun District, Guangdong Province, 510000, China.
Email: gunnhild@elewerk.com.
Complaints sent by registered mail will not be accepted.

Customer service and data protection:
We do not sell or share your personal data with third parties. The data is stored in our customer register and can be deleted upon request.

To conclude an agreement with Shopline, we need the following information:

name

address

Telephone number

E-mail address

Your personal data will be collected solely for the purpose of processing your order.
The personal data will be stored by Shopline and deleted after five years.

When we collect personal data on our website, we always obtain your consent and inform you about what data is collected and why.

Shopline's managers and authorized employees have access to your data.
Shopline is responsible for processing personal data.
We do not store or transmit our customers' payment information.